Joanna Farrell  
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Do you accept insurance?
I am an in-network provider for Aetna. If you have Aetna insurance, your co-pay is expected at the time of each appointment.
For all other insurance companies I am an out-of-network provider. If you have a PPO (Preferred Plan Option), you most likely have out of network benefits. It is your responsibility to check with your insurance company to verify your coverage for mental health outpatient office visits so that you can calculate out of pocket cost. I will provide a statement containing the necessary codes and information so that you can get reimbursement from your insurance company.
For those that are not using insurance and find it financially difficult to afford therapy, I do have a limited amount of slots in the schedule available on a sliding scale.

What payment methods to you accept?
I accept cash, checks, major credit cards, debit cards and Health Savings Account cards.
I do not bill clients. Payment is due at the time of service.

What if I have to cancel an appointment?

If you need to cancel or reschedule a session, please provide 24 hours notice. If you do not cancel a scheduled appointment within 24 hours you will be billed for the entire cost of your missed appointment.  Insurance does not reimburse for missed sessions.

Making an Appointment
When you make the initial call, I will be happy to answer your questions about my practice and if my approach will be a good fit for you.
Your first appointment is our opportunity to begin getting to know each other. Therapy requires a commitment of your time and money and it is essential for you to feel you have connected with the right therapist. When you come in, we will address the reasons you are seeking therapy and what goals you want to accomplish. I will offer my evaluation of how to best accomplish those goals.
Throughout the course of therapy I use different techniques and approaches depending on each individual's needs and desires. Your participation and feedback are vital to the process and progress of therapy. As the saying goes “if nothing changes, nothing changes”.